1. General
No variation or amendment to these Terms and Conditions shall be valid unless expressly authorised in writing by a Director of SCL.
References to “goods” throughout these Terms and Conditions include all goods and services supplied to you by SCL.
2. Drawings and Specifications
All drawings, specifications, dimensions, and weights provided by SCL are approximate unless otherwise stated in writing. Accordingly, SCL accepts no liability for any loss, damage, or injury arising from any error or omission in the information supplied.
3. Performance
Any performance data provided by SCL is based on our experience and represents the performance we expect to achieve under test conditions. SCL accepts no liability for failure to attain stated performance figures unless such performance has been expressly confirmed in writing by a SCL Director.
It is the customer’s responsibility to ensure that the capacity and performance of the goods are suitable and sufficient for the intended purpose.
4. Despatch
Any despatch times quoted by SCL are calculated from the date of receipt of a valid order. All times provided are estimates only and are given without liability for delay, however caused. SCL will make every reasonable effort to meet quoted despatch dates.
If you elect to collect goods yourself, you must do so within three (3) working days of notification that they are ready. Should you fail to collect within this timeframe, SCL reserves the right to despatch the goods via our nominated carrier and charge you for the associated delivery costs.
5. Telephone Calls
For training, monitoring, and quality assurance purposes – and for your protection – telephone calls to or from SCL may be recorded or monitored.
6. Returns Policy
Requests to return items to SCL will only be considered if you notify us in writing via email to sales@simpsoncomponents.co.uk. Returns Fees and Handling Charge (if applicable) will be added. We will only agree to the return provided the following conditions are met:
The goods are unused and sourced from a current SCL range
The goods are not marked as Clearance or Discontinued items.
The goods are in resaleable condition.
Where possible, goods are in their original packaging, including all manuals and accessories. Return Fees and Timeframes
Returns requested within 14 days of delivery will incur a £10 Return Fee.
Returns requested after 14 days but within 30 days will incur a £20 Return Fee plus a 25% Handling Charge.
Returns requested after 30 days fall outside of our T&Cs and will not be processed.
Return Procedure
A SCL Returns Number must be issued and clearly marked on the external packaging. Goods returned without a Returns Number will be rejected and returned at your expense.
Collection of the goods may be arranged by SCL once a Returns Number has been issued. Goods must be ready for collection the following working day. Only one collection attempt will be made. These maybe subject to a carriage charge additional to the returns fee.
You may arrange your own return, provided a valid Returns Number is displayed, and the above requirements are met. SCL accepts no liability for items returned via third-party carriers and will require a Proof of Delivery (POD).
Under no circumstances should goods be returned via a local SCL representative.
Returned goods must be securely packaged and addressed to: SCL Distribution Centre – Returns Department
8 Langley Place, Burscough Industrial Estate, Burscough, West Lancashire, L40 8JS
Special Conditions
Higher Return Fees apply to 6m Tubing and Palleted Goods.
Non-stocked, or bespoke items (including assemblies) are non-cancellable and non-returnable and are supplied entirely at the customer’s own risk.
For goods shipped outside the UK, returns must first be made to a valid UK address at your cost, after which SCL will arrange collection.
7. Damaged in Transit / Incorrect Quantity / Incorrect Item
It is your responsibility to inspect all goods immediately upon delivery.
Any claims relating to damage, incorrect quantity, or incorrect items must be reported to SCL within four (4) days of the delivery date.
When signing for a consignment, you must verify that the number of parcels received matches the number shown on the delivery note. If there is a discrepancy, amend the note accordingly before signing and notify SCL within four (4) days.
8. Non-Delivery
If you have not received your consignment by the expected delivery date, you must notify SCL within four (4) days of the expected delivery.
9. Late Delivery
If goods are received later than expected, the time of receipt must be noted on the delivery documentation, and SCL must be informed within four (4) days.
For orders placed on a premium delivery service (e.g., pre-noon), where goods arrive later than the specified time, you will be entitled to a refund of the difference between the standard next-day and premium delivery charge (where applicable).
While SCL endeavours to despatch stock items within 1–2 working days, all delivery dates are approximate unless otherwise agreed in writing. SCL provides next-day delivery on most orders but cannot guarantee next-day arrival.
By placing an order, you expressly agree that SCL is not liable for any delay or non-delivery once goods have left our premises, regardless of cause.
10. Collection Orders
SCL will endeavour to have collection orders ready within one (1) working hour of order receipt, * during the following hours:
Monday to Thursday: 8:00 a.m. – 5:30 p.m.
Friday: 8:00 a.m. – 2:00 p.m.
Cut-off for same-day collection: 4:30 p.m. (1:00 p.m. on a Friday)
Orders will be held for two (2) working days. If uncollected by the third working day, SCL reserves the right to despatch the goods and apply the relevant carriage charge to your invoice.
*Subject to stock availability and order volume.
11. Cancellations
If you wish to cancel an order, you must submit your request in writing
sales@simpsoncomponents.co.uk. Orders that have already been despatched must be returned following the Returns Policy procedure.
To cancel a back-ordered item, written notice is also required. A Cancellation Number will be issued, and no credit will be processed without this reference.
For avoidance of doubt, non-catalogue, non-stocked, and direct supplier shipment items are non-cancellable and non-returnable. Once a direct supplier order has been initiated, it cannot be amended or cancelled.
12. Consequential loss, damage, or injury
SCL accepts no liability for consequential loss, damage, or injury. All goods will be inspected upon return, and photographs may be requested for damaged or faulty items. SCL reserves the right to return goods to the supplier for repair.
13. Complaints
All goods must be inspected immediately upon receipt. Any complaints regarding delivery or product quality must be notified to SCL within five (5) days of receipt.
SCL may, at its discretion, replace goods or issue a credit, thereby discharging its liability. SCL will not be liable for any costs incurred by you in attempting to modify or repair goods without prior written consent.
Any pricing or carriage queries must also be reported within five (5) days of invoice. Credits will not be processed outside this timeframe.
14. Legal Construction
This contract shall be governed by English Law and construed accordingly. All disputes shall be subject to the jurisdiction of the English courts.
15. Prices
All prices, quotations, and estimates are subject to change without notice. Goods will be invoiced at the prices prevailing on the date of despatch, regardless of any price quoted on a purchase order.
Carriage and packing charges will be applied in accordance with the service specifications in this catalogue. Prices exclude Value Added Tax (VAT), which will be added in line with current legislation.
For Web, placing an order constitutes acceptance of the displayed prices. No post-order pricing adjustments or credits will be granted.
Special Contract Prices
Where special contract prices are agreed, SCL reserves the right to apply a 5% per month surcharge on any batch held at your instruction or if payment is not received within the agreed period.
16. Retention of Title
Title to all goods supplied by SCL remains with SCL until the full purchase price of those goods, and any other goods supplied under any contract with the purchaser, has been paid in full. Until such payment is made:
The purchaser holds the goods as bailee for SCL.
SCL may recover the goods or any part thereof at any time. SCL, its employees, or agents may enter the purchaser’s premises or any other location where the goods are stored for this purpose.
The purchaser is licensed to incorporate the goods into other products and to sell them, provided that the proceeds of sale are remitted to SCL immediately, less any amounts already paid. Until remitted, the proceeds are held as trustee and agent for SCL.
The purchaser must maintain appropriate insurance covering goods until title passes. Any insurance proceeds must be remitted to SCL immediately.
The licenses granted under subparagraphs 3 and 4 may be terminated immediately by SCL at any time upon notice.
17. Call-Off Stock & Scheduled Orders
Call-Off Stock Agreements and Scheduled Orders are effective for the period agreed between SCL and the customer.
Scope: This agreement allows the customer to access an agreed list of products on a Call-Off basis.
Risk and Title
Risk in the products passes to the customer when goods are reserved or ordered at SCL’s site.
Title passes when the products are issued from stock and invoiced.
All products supplied under Call-Off or Scheduled Agreements are non-cancellable, non-returnable, and non-refundable.
Stock Levels: SCL will maintain agreed stock levels at the outset.
Prices: Prices are subject to change without notice. Goods will be invoiced at prevailing prices on the date of despatch. Carriage and packing are charged according to product specifications and weights and exclude VAT. Web/App orders constitute acceptance of the displayed prices.
Payment: Payment will follow the standard terms agreed with the customer.
Termination: The agreement will terminate upon fulfilment of the Call-Off Stock order or six months after goods are available for despatch, whichever is sooner. Items not called off within six months may be shipped automatically.
18. Default
In the event of default, SCL or its agent may enter the customer’s premises to reclaim goods. The customer is liable for all costs incurred in recovering such goods.
19. Payment Terms
Payment terms are strictly 30 days net. If any sum is not paid on the due date, all outstanding amounts will immediately become payable, regardless of any originally agreed later dates.
To comply with the 2003 Money Laundering Regulations, cash payments exceeding £10,000 for a single transaction cannot be accepted.
SCL is a company registered in England and Wales (Registered No. 16144145). Registered office: 8 Langley Place, Burscough Industrial Estate, Burscough, West Lancashire, L40 8JS
